1. Introduction
At Namaskar Northeast, we are committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy details how we collect, use, process, and protect your personal information when you visit our website (https://www.namaskarnortheast.com), make inquiries, or book travel services and packages across Northeast India (including Assam, Meghalaya, Arunachal Pradesh, Sikkim, and Nagaland).
By using our services, you consent to the data practices described in this statement.
2. Information We Collect
To provide you with highly customized travel itineraries, secure hotel reservations, private mountain vehicle arrangements, and necessary permits, we collect both personal and travel-specific information. This includes:
- Contact Details: Your full name, email address, phone number, and WhatsApp number.
- Government-Issued ID Documents: Photocopies of documents such as Aadhaar Cards, Passports, Voter ID cards, and passport-size photographs.*Note: Government IDs are strictly mandatory for securing Inner Line Permits (ILP) and Restricted Area Permits (RAP) to restricted regions like Arunachal Pradesh, Tawang, or parts of Sikkim.
- Travel Preferences & History: Travel dates, flight/train details, group size, physical health conditions (for high-altitude tours), and dietary preferences.
- Payment Information: Transaction IDs and details of bank transfers. We do not store credit card credentials on our servers; payments are processed securely through certified gateways.
3. How We Use Your Information
We use the information we collect to design, verify, and execute your trip smoothly:
- Formulating and customizing personalized packages and pricing structures.
- Arranging government authorization passes and tourist entrance permits.
- Confirming room availability and bookings at hotels, resorts, and local homestays.
- Coordinating with our direct driver fleet and transport coordinators.
- Sending emergency alerts, schedule alterations due to weather/landslides, and itinerary updates.
4. Data Sharing and Retention
We value your trust. We do not sell, rent, or lease your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers directly involved in executing your trip:
- **Hotels and Homestays:** To register your occupancy.
- **Chauffeurs and Local Guides:** To coordinate airport transfers and sightseeing.
- **Government Offices:** For registering Inner Line Permits (ILP) and sanctuary safaris.
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, complete accounting processes, or comply with local legal obligations.
5. Security Measures
We deploy robust security protocols to protect your personal details from unauthorized access, use, or disclosure. Standard measures include SSL-encrypted data transmissions, restricted access controls for internal employees, and secure server hosting environments.